A quick glance at any of the recent marketing forecasts will show that more and more advertising budgets are allocating a bigger slice of the pie for online.
The assumption has been that online marketing offers better metrics, the ability for marketers to respond faster and is a more cost effective marketing solution. But are we as marketers being self centered again? Are we looking at this from the wrong angle? Most professionals are talking about how online marketing benefits the marketer, but shouldn’t we be talking about is how it helps the consumer, and how marketers can join in.
The way I look at it, the change in marketing is not as much from offline to online, but rather from outbound marketing tactics to inbound. And in my opinion, the change is not being driven by marketers, but by consumers themselves.
We have seen consumers who were fed up with being interrupted during dinner by telemarketers legally strike back at an entire industry. People who wanted to relax in front of their TV but felt berated with annoying self-serving commercials, gladly fork over hundred of dollars for a Tivo just so they could fast forward through the ads. And folks that were once easily targeted with drive time radio now are listening to their downloaded MP3s so they have more control over what they hear.
When running a direct mail campaign, most advertisers would be pleased with anything over a 2% response rate. How many marketers have given any real thought to the 98% of recipients that are not interested and are now asked to make that daily trip to the trash to dispose of the handful of unwanted envelopes and catalogs that arrived with their name on it?
There has been a change not just in consumer behavior, but in consumer thinking. Consumers have discovered that their free time and attention are both limited and valuable. And just like money, they want to use it wisely, not just give it away. I think it’s consumers that have changed and now marketing is trying to catch up.
Traditional outbound marketing theory presumes that by spending money on media where people are focusing their attention, a marketers message will get through as well. If that message is repeated enough times and has some connection to the viewer, a small percentage might remember or consider the message.
Inbound marketing on the other hand is based on the idea that people’s time and attention has value. By offering something of value in return with no strings attached, such as information or entertainment in an honest and personal way, people will be willing to listen. More importantly, they sometimes engage and influence others. But it’s on their terms, not yours.
So the next time you get an un-requested credit card application, have to sift through unsolicited email or have to wait to hear the weather on the news because that Sham-wow guy is back, think about what your time and attention are worth.
Do you agree?
Great stuff, Rena. You said it right!
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